Privacy Policy
Anzei Ops Pty Ltd respects your privacy and is committed to protecting your personal information in accordance with Australian law.
Last updated: 1 January 2025
Contents
- Our commitment to your privacy
- About Anzei Ops Pty Ltd
- The Australian Privacy Principles
- Personal information we collect
- How we collect personal information
- Why we collect personal information
- Sensitive information
- Disclosure of personal information
- Cookies and website analytics
- Security and retention
- Access and correction
- Direct marketing
- Links to other websites
- Complaints and enquiries
- Changes to this policy
- How to contact us
Our commitment to your privacy
Anzei Ops Pty Ltd (ABN .) is committed to protecting the privacy of the personal information that we collect and hold. We understand that our clients trust us with information relating to their businesses, and we take that responsibility seriously.
This policy sets out how we manage personal information in accordance with the Privacy Act 1988 (Cth) (the Privacy Act) and the Australian Privacy Principles (APPs) contained within it. It also explains how you can contact us if you have a question about, or wish to make a complaint regarding, our handling of your personal information.
About Anzei Ops Pty Ltd
Anzei Ops Pty Ltd is an Australian company based in Melbourne VIC. We provide operations and business support services to small and medium-sized businesses across Melbourne, greater Victoria and Australia-wide. You can read more about our company on our About page and the services we offer on our Services page.
The Australian Privacy Principles
The Australian Privacy Principles are a set of binding standards established under the Privacy Act that govern how Australian organisations collect, use, store, secure and disclose personal information. In managing personal information, Anzei Ops Pty Ltd observes all applicable APPs, including:
- APP 1 — open and transparent management of personal information, including through the publication of this clearly expressed and up-to-date privacy policy;
- APP 3 — collecting only personal information that is reasonably necessary for one or more of our functions or activities;
- APP 5 — notifying individuals of the purposes for which we collect their personal information;
- APP 6 — using and disclosing personal information only for the purpose for which it was collected, or for a related purpose where an individual would reasonably expect that use;
- APP 7 — only engaging in direct marketing where permitted, and always honouring opt-out requests;
- APP 8 — taking reasonable steps to ensure that any overseas disclosure of personal information is not inconsistent with the APPs;
- APP 11 — protecting personal information from misuse, interference, loss and unauthorised access, modification or disclosure;
- APP 12 — giving individuals access to the personal information we hold about them on request; and
- APP 13 — correcting personal information that is inaccurate, out of date, incomplete, irrelevant or misleading.
Personal information we collect
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not. The types of personal information we may collect and hold include:
- Identity and contact details — your name, job title, business name, email address and location (such as your suburb or state);
- Enquiry and engagement details — information you provide when you submit an enquiry through our contact page or request a quote through our quote page, including details of your operational or business support needs;
- Client and supplier records — information required to deliver our services, manage our relationship with you and process invoices or payments, such as billing details and payment terms;
- Correspondence — records of communications between you and our team, including emails and notes of meetings;
- Website usage information — de-identified information about how visitors use our website, collected through cookies and analytics tools.
We only collect personal information where it is reasonably necessary for one or more of our functions or activities, and we aim to collect it lawfully and fairly.
How we collect personal information
We collect personal information in a number of ways, including:
- directly from you, when you submit a form on this website, send us an email, or communicate with us in the course of an engagement;
- from third parties, such as when a colleague or business partner refers you to us, where you have consented to that referral;
- automatically, through cookies and similar technologies when you browse this website (see Cookies and website analytics below); and
- from publicly available sources, such as your business website or professional profiles, where it is unreasonable or impracticable to collect the information directly from you.
Why we collect personal information
We collect, hold, use and disclose personal information for purposes including:
- responding to enquiries and providing information about our operations and business support services;
- preparing quotes, scoping work and delivering the services you have engaged us to perform;
- administering client relationships, including invoicing, payment and record-keeping;
- improving our website, services and client experience;
- communicating updates, insights and offers that may be relevant to your business, where you have opted in or where otherwise permitted by law; and
- complying with our legal and regulatory obligations.
If we collect personal information for a purpose other than the primary purpose of collection, we will only use or disclose it for that secondary purpose where permitted under the APPs, for example where the secondary purpose is related and you would reasonably expect that use, or where you have consented.
Sensitive information
Sensitive information is a subset of personal information that includes information about a person's health, racial or ethnic origin, political opinions, religious beliefs and similar matters. We do not generally collect sensitive information. If we ever need to, we will only do so with your consent or where permitted or required by law, and we will handle it in accordance with the APPs.
Disclosure of personal information
We do not sell, rent or trade personal information. We may disclose personal information to third parties where it is reasonably necessary for the purposes described in this policy, including:
- service providers who assist us to operate our business, such as website hosting, cloud storage, email and analytics providers, bookkeeping and productivity software providers;
- professional advisers, including accountants, auditors and lawyers, where reasonably required;
- anyone you have authorised us to disclose information to; and
- regulators, government agencies or courts, where we are required or authorised by law to do so.
Where we engage third-party service providers, we take reasonable steps to ensure that they handle personal information in a manner consistent with the APPs, including through contractual confidentiality and privacy obligations.
Some of our service providers may store or process data outside Australia. Where personal information is likely to be disclosed to overseas recipients, such as through the use of overseas-based cloud hosting, we take reasonable steps to ensure that the recipient does not breach the APPs in relation to that information.
Security and retention
We take reasonable steps to protect the personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include limiting access to personal information to team members and providers who need it, using access controls and password protection, and storing records on systems with appropriate security safeguards.
We also take reasonable steps to destroy or permanently de-identify personal information once it is no longer needed for any purpose for which it may be used or disclosed under the APPs, subject to any legal retention requirements that apply to our business records.
Access and correction
You have a right under the APPs to request access to the personal information we hold about you and to request corrections to any information that is inaccurate, out of date, incomplete, irrelevant or misleading.
To make a request, email us at ceo@anzeiopsau.space. We will respond within a reasonable period and, where we agree to provide access, do so in the manner you request where it is reasonable and practicable. In limited circumstances, we may refuse a request where permitted by the APPs, in which case we will explain the reasons and any available complaint mechanisms.
Direct marketing
We may send you direct marketing communications about our services where you have consented, where you have enquired about our services, or where otherwise permitted by the Privacy Act. Every marketing communication will include a simple way to opt out, and you can opt out at any time by replying to the communication or by emailing ceo@anzeiopsau.space. We will action opt-out requests promptly and at no cost to you.
Links to other websites
This website may contain links to third-party websites for your convenience. Those websites are not under our control, and we are not responsible for their privacy practices or content. We encourage you to review the privacy policies of any third-party websites you visit. Our own terms of use are set out on our Terms of Use page.
Complaints and enquiries
If you have a question about this policy, or if you believe we have breached the APPs or mishandled your personal information, please contact us first so we can resolve the matter promptly:
- email ceo@anzeiopsau.space; and
- include a description of your concern and, if relevant, the personal information involved.
We will acknowledge your complaint as soon as practicable and aim to provide a substantive response within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au. The OAIC is the independent national regulator for privacy matters in Australia.
Changes to this policy
We may update this policy from time to time to reflect changes in our practices, services or legal obligations. The current version will always be published on this page, together with the date of the most recent update. We encourage you to review this policy periodically.
How to contact us
Privacy enquiries, access requests and complaints can be directed to:
- Attn: Privacy Officer, Anzei Ops Pty Ltd
- Email: ceo@anzeiopsau.space
- Location: Melbourne VIC, Australia
To learn more about our work, visit our home page, explore our services or service areas, or send us a request through our quote page.